Direct answer
Review request automation sends an approved review request after a job is marked complete, while also creating internal summaries and follow-up tasks when needed.
Use job completion as the trigger
The cleanest trigger is a job completion status, completed invoice, or CRM stage update.
Keep timing practical
Review requests should be sent after the customer experience is complete and any service exceptions have been handled.
Connect internal reporting
Owners should be able to see completed jobs that did not receive a review request.